ARTICLE

THE IMPACT OF TECHNOLOGYINDUCED ROLE OVERLOAD AND TECHNOLOGY INDUCED ROLE AMBIGUITY ON JOB PERFORMANCE A MEDIATING ROLE OF TECHNOSTRESS

  1. HOME
  2. ARTICLE

12 Pages : 127-137

http://dx.doi.org/10.31703/ger.2023(VIII-I).12      10.31703/ger.2023(VIII-I).12      Published : Mar 2023

The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress

Abstract

    The purpose of this research is to examine employees in software businesses are subjected to a high degree of technological stress, as well as multiple strains such as excess, role unpredictability, conflicts over responsibilities for people participation, a dearth of input, and maintaining up with advances in technology. We first theorize the linear and curvilinear relationships for each of the ICT-enabled employee innovations and then test the proposed relationships by conducting a survey on institutional employees. This study looks into the relationship between technostress, role ambiguity, technology-induced overload, and job performance among workers of Pakistani software organizations. The response data were examined using correlation and regression to ensure reliability. The results indicate a substantial positive link between technology-induced role overload, role ambiguity, technostress, and job performance. The findings provide a deeper understanding of the character of distinct technostress drivers and their interactions with ICT- enabled staff creativity.

    Technology Stress, Employee Innovation, Technology induced Overload, Job Performance and Technology-Induced Role Ambiguity

    (1) Tayyaba Mehmood
    PhD Scholar, Department of Economics, Superior University, Lahore, Punjab, Pakistan.
    (2) Aisha Naeem
    Deputy Director Academic, Director General Secretariat, Superior University Sub Campuses, Lahore, Punjab, Pakistan.
    (3) Junaid Arshad
    Lecturer, Department of Economics, Superior University, Lahore, Punjab, Pakistan.
Fulltext PDF

References

  • Ackerman, D., & Tellis, G. (2001). Can culture affect prices? A cross-cultural study of shopping and retail prices. Journal of retailing, 77(1), 57-82. https://doi.org/10.1016/S0022-4359(00)00046-4
  • Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journalof Service Research, 3(2), 107–120. https://doi.org/10.1177/109467050032001.
  • Arnetz, B. B., & Wiholm, C. (1997). Technological stress: Psychophysiological symptoms in modern offices. Journal of psychosomatic research, 43(1), 35-42. https://doi.org/10.1016/S0022-3999(97)00083-4
  • Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, cause, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32(4), 803-829. https://doi.org/10.2307/256569
  • Ayyagari, R. (2007). What and why of technostress: Technology antecedents and implications (Doctoral dissertation, Clemson University).
  • Bakker, AB, Demerouti, E., & Euwema, MC (2005). Job Resources Buffer the Impact of Job Demands on Burnout. Journal of Occupational Health Psychology, 10(2), 170-180. https://doi.org/10.1037/1076-8998.10.2.170
  • Barnes, D. C., Beauchamp, M. B., & Webster, C. (2010). To delight, or not to delight? This is the question service firms must address. Journal of Marketing Theory and Practice, 18(3), 275-284. https://www.jstor.org/stable/27821060
  • Barnes, D. C., Ponder, N., & Dugar, K. (2011). Investigating the key routes to customer delight. Journal of Marketing Theory and Practice, 19(4), 359-376. https://www.jstor.org/stable/23033925
  • Barnes, D. C., Ponder, N., & Hopkins, C. D. (2015). The impact of perceived customer delight on the frontline employee. Journal of Business Research, 68(2), 433-441. https://doi.org/10.1016/j.jbusres.2014.06.005
  • Bartl, C., Gouthier, M. H., & Lenker, M. (2013). Delighting consumers click by click: Antecedents and effects of delight online. Journal of Service Research, 16(3), 386-399. https://doi.org/10.1177/1094670513479168
  • Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69-82. https://doi.org/10.2307/1251871
  • Bradley, G. L., Sparks, B. A., & Weber, K. (2016). Perceived prevalence and personal impact of negative online reviews. Journal of Service Management. https://doi.org/10.1108/JOSM-07-2015-0202
  • Brown, S. P., Jones, E., & Leigh, T. W. (2005). The attenuating effect of role overload on relationships linking self-efficacy and goal level to work performance. Journal of applied psychology, 90(5), 972. https://doi.org/10.1037/0021-9010.90.5.972
  • Buehrer, R. E., Senecal, S., & Pullins, E. B. (2005). Sales force technology usage— reasons, barriers, and support: An exploratory investigation. Industrial Marketing Management, 34(4), 389-398. https://doi.org/10.1016/j.indmarman.2004.09.017
  • Bush, A. J., Bush, V. D., Orr, L. M., & Rocco, R. A. (2007). Sales technology: Help or hindrance to ethical behaviors and productivity? Journal of Business Research, 60(11), 1198-1205. https://doi.org/10.1016/j.jbusres.2007.04.007
  • Christ-Brendemühl, S., & Schaarschmidt, M. (2019). Frontline backlash: Service employees’ deviance from digital processes. Journal of services marketing, 33(7), 936-945. https://doi.org/10.1108/JSM-03-2019-0125
  • Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees' technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117, 378-388. https://doi.org/10.1016/j.jbusres.2020.06.021
  • Collier, J. E., Barnes, D. C., Abney, A. K., & Pelletier, M. J. (2018). Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter. Journal of Business Research, 84, 150-161. https://doi.org/10.1016/j.jbusres.2017.11.016
  • De Keyser, A., Köcher, S., Alkire, L., Verbeeck, C., & Kandampully, J. (2019). Frontline service technology infusion: conceptual archetypes and future research directions. Journal of Service Management. https://doi.org/10.1108/JOSM-03-2018-0082
  • Dormann, C., & Kaiser, D. M. (2002). Job conditions and customer satisfaction. European journal of work and organizational psychology, 11(3), 257-283. https://doi.org/10.1080/13594320244000166
  • Ebbers, J. J., & Wijnberg, N. M. (2017). Betwixt and between: Role conflict, role ambiguity and role definition in project- based dual-leadership structures. Human relations, 70(11), 1342-1365. https://doi.org/10.1177/0018726717692852
  • Evanschitzky, H., Groening, C., Mittal, V., & Wunderlich, M. (2011). How employer and employee satisfaction affect customer satisfaction: An application to franchise services. Journal of service research, 14(2), 136-148. https://doi.org/10.1177/1094670510390202
  • Finn, A. (2005). Reassessing the foundations of customer delight. Journal of Service Research, 8(2), 103-116. https://doi.org/10.1177/1094670505279340
  • Forza, C. (2002). Survey research in operations management: a process- based perspective. International journal of operations & production management. https://doi.org/10.1108/01443570210414310
  • Judge, W. Q., & Elenkov, D. (2005). Organizational capacity for change and environmental performance: an empirical assessment of Bulgarian firms. Journal of Business Research, 58(7), 893-901. https://doi.org/10.1016/j.jbusres.2004.01.009
  • Lin, J. S. C., & Hsieh, P. L. (2011). Assessing the self-service technology encounters: development and validation of SSTQUAL scale. Journal of Retailing, 87(2), 194- 206. https://doi.org/10.1016/j.jretai.2011.02.006

Cite this article

APA

    APA : Mehmood, T., Naeem, A., & Arshad, J. (2023). The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress. Global Economics Review, VIII(I), 127-137. https://doi.org/10.31703/ger.2023(VIII-I).12

CHICAGO

    CHICAGO : Mehmood, Tayyaba, Aisha Naeem, and Junaid Arshad. 2023. "The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress." Global Economics Review, VIII (I): 127-137 doi: 10.31703/ger.2023(VIII-I).12

HARVARD

    HARVARD : MEHMOOD, T., NAEEM, A. & ARSHAD, J. 2023. The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress. Global Economics Review, VIII, 127-137.

MHRA

    MHRA : Mehmood, Tayyaba, Aisha Naeem, and Junaid Arshad. 2023. "The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress." Global Economics Review, VIII: 127-137

MLA

    MLA : Mehmood, Tayyaba, Aisha Naeem, and Junaid Arshad. "The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress." Global Economics Review, VIII.I (2023): 127-137 Print.

OXFORD

    OXFORD : Mehmood, Tayyaba, Naeem, Aisha, and Arshad, Junaid (2023), "The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress", Global Economics Review, VIII (I), 127-137

TURABIAN

    TURABIAN : Mehmood, Tayyaba, Aisha Naeem, and Junaid Arshad. "The Impact of Technology-induced Role Overload and Technology Induced Role Ambiguity on Job Performance: A Mediating Role of Technostress." Global Economics Review VIII, no. I (2023): 127-137. https://doi.org/10.31703/ger.2023(VIII-I).12