01 - Fluent Access or Reliable Access? Artificial Intelligence, Multilingual Customer...
http://dx.doi.org/10.31703/ger.2026(XI-I).0110.31703/ger.2026(XI-I).01 Published : Mar 2026
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While AI enables public and private organizations to translate, simplify, and tailor messages for multilingual audiences at scale, the social, cognitive, and governance implications of AI-assisted language transformation remain under-theorized. Grounded in AI-mediated communication (AI-MC), organizational language, trust theory, and responsible governance frameworks, this article argues that super... Details
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AI-Mediated Communication (AI-MC), Multilingual AI Translation, Overconfidence Gap, Reliable Access, Responsible AI Governance
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(1) Sana Hussan
PhD Scholar, Business Administration, The University of the Potomac, Virginia, United States (US).
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